Quality Technician

About this course

This Quality Technican course focusses on basic quality awareness, problem-solving and interacting with stakeholders. The course incorporates best practices from Quality Management.

1. Fundamentals & Tools:
   • Quality Fundamentals:
     Fundamental Concepts, ISO Quality Management Principles
   • Quality Vocabulary:
     Terminology, Vocabulary, Glossary
   • Quality Tools:
     Quality Control Tools, Quality Management Tools, Lean Tools
2. Problem-solving & -prevention:
   • Incident Management:
     Determination, Recording, Containment, Correction, Concession
   • Problem Management:
     Team Forming, Root Cause Analysis, 5xWhy, 4M’s, C&E-matrix, CAPA
   • Process Control:
     Process Flow Chart, Process FMEA, Process Control Plan
3. Behavioral Basics:
   • Communication & Behavior:
     (Non)verbal, Listening, Summarizing, Asking Questions, Leary’s Rose
   • Interaction & Conversations:
     Rapport, Dialogue, Interruption, Facilitation, Feedback, Bad news
   • Roleplay:
     Practicing with your own cases