Quality Improvement

This Quality Improvement course focusses on setting up, changing and monitoring compliance to a management system. The course incorporates various best practices from multiple domains, incl. Project Management and Quality Management.

1. Improvement Methodologies:
   • Lean:
     Principles, Methods, Tools, Metrics
   • Six Sigma:
     Principles, Methods, Tools, Metrics
   • Training & Development:
     Analysis, Design, Development, Implementation, Evaluation
2. Project Management:
   • Project Context:
     Risk, Life Cycle, Stakeholders, Communication
   • Project Control Aspects:
     Scope, Time, Finance, Resources
   • Project Lifecycle Phases:
     Initiating, Planning, Executing, Monitoring & Controlling, Closing
3. Leadership Challenges:
   • Teams & Diversity:
     Success, Lifecycle, Motivation, Diversity, Conflicts, Conflict Resolution
   • Leadership & Decision-making:
     Leadership Approaches, Ethics, Decision-making Methods, Voting
   • Roleplay:
     practicing with your own cases