About this course
This Quality Auditing training course focusses on monitoring compliance to (the requirements of) a management system. The course incorporates best practices from Quality Management.
- Audit Definition & Behavior:
- Audit Definition & Criteria:
Audit Type, Purpose, Scope, Criteria, incl. your own ISO Standard(s) - Communication & Behavior:
(Non)verbal, Listening, Summarizing, Asking Questions, Leary’s Rose - Interaction & Conversations:
Rapport, Dialogue, Interruption, Facilitation, Feedback, Bad News
- Audit Definition & Criteria:
- Audit Process & Practice:
- Audit Planning & Preparation:
Audit Plan, Audit Team, Documentation Review, Audit Strategy - Audit Execution & Reporting:
Opening, Collecting Objective Evidence, Closing, Reporting - Roleplay:
Practicing with your own cases
- Audit Planning & Preparation:
Compared to a typical ‘internal auditor course’ from other providers, this course:
- covers the participant’s own aspects and ISO Standard(s).
- covers the behavioral competences better.
- covers supplier audits as well.
- has a better cost/benefit ratio.
This Quality Auditing training course is based on years of professional and didactic experience, and is set up in a blended learning form combining face-to-face with distance learning activities. It is also partly based on the Bodies of Knowledge that form the basis of the certifications of ASQ (American Society for Quality).