Quality Assurance

About this course

This Quality Assurance training course focusses on setting up & describing (the processes & resources of) a management system. The course incorporates various best practices from multiple domains, incl. Business Process Management, Configuration Management, Quality Management and Organizational Design.

1. Management System:
   • Management System:
     Process Approach, Items, Structure, Documented Information
   • Management System Context:
     External, Internal, Stakeholders, Communication, Scope
   • Management System Requirements:
     Control Aspects, Legislation, ISO Management System Standards
2. Processes:
   • Process Aspects:
     Ownership, Initiation, Analysis, Decision-making, Communication
   • Process Flowchart:
     BPMN, Flows, Events, Participants, Gateways, Activities
   • Process Description:
     Procedure, Work Instruction, Structure, Layout, Formulation
3. Resources:
   • Resource Aspects:
     Ownership, Capability, Availability, Compatibility, Safety
   • Resource (Human):
     Person, Job, Role, Grouping, Liaison, (De)centralization
   • Resource (Nonhuman):
     Assets, Equipment, Instruments, Facility, Software, License

This Quality Assurance training course is based on years of professional and didactic experience, and is set up in a blended learning form combining face-to-face with distance learning activities. It is also partly based on the Bodies of Knowledge that form the basis of the certifications of ASQ (American Society for Quality).