Quality Assurance

About this course

This Quality Assurance course focusses on setting up, changing and monitoring compliance to a management system. The course incorporates various best practices from multiple domains, incl. Business Process Management, Configuration Management and Quality Management.

1. Management System:
   • Management System:
     Control Aspects, Process Approach, Items, Datasets, Structure
   • Data & Change Management:
     ID, Type, Classification, Ownership, Impact Analysis, Decisions
   • Audit Program Management:
     Risk-based, Audit Program, Audit Definition, Auditors
2. Processes & Resources:
   • Process Flowchart:
     BPMN, Flows, Events, Participants, Gateways, Activities
   • Process Description:
     Procedure, Work Instruction, Structure, Layout, Formulation
   • Resources (Human):
     Persons, Jobs, Roles, Groupings, Liaisons, (De)centralization
3. Auditing:
   • Audit Planning & Preparation:
     Audit Plan, Audit Team, Documentation Review, Audit Strategy
   • Audit Performance:
     Audit Meetings, Opening, Collecting Objective Evidence, Closing
   • Audit Reporting & Closure:
     Audit Report, Review, Release & Notification, Closure